Frequently Asked Questions

Membership FAQ

What is the $19.99 flat fee at the beginning of the month?
The $19.99 serves as a membership entrance fee. All services are 40% off, and on the first service you book in the month, the $19.99 will be subtracted from your total. Any appointments booked after will be 40% off without the membership fee subtracted.
 

When and how will I be charged for the loyalty program?
We keep your card on file, and you will be charged $19.99 on the first of every month.
 

Booking FAQ

Why do I owe a 20% down payment on the day I schedule?
The 20% serves as no-show protection and appointment confirmation. At Spa Events, we ensure that our technicians are taken care of. On the day of your appointment, you will pay the remnant of your invoice after your service.

How should I handle gratuity?
Gratuity is an excellent way of showing appreciation to the masseuses and estheticians that work hard to ensure a wonderful experience. Since these are services being provided, 20% is recommended. Both cash and card are accepted.

What is the cancellation policy?
Services can be canceled 24 hours in advance. Down payments will not be refunded. For groupon clients under no-call/no-show circumstances, the groupon will be redeemed at the time of your appointment.

What is the best way to schedule an appointment?
The quickest way to reach us is via text message. For your convenience, please text us with your name, email address, service inquiry, and preferred time.

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